Listing of Frequently Asked Questions

Viewing Documents

I cannot view my document?

Please be sure that you have the latest version of Adobe Reader, or equivalent PDF viewing software installed in order to view PDF documents.


I forgot my password?

A "Forgot Password?" link can be found on the login form. A new password will be generated and sent to your e-mail address on file.

Update My Profile

How do I update my profile?

An "Change My Profile" link can be found on your Home page.

© Virginia Mason Franciscan Health | 1100 Ninth Avenue, Seattle, WA 98101

If you are experiencing trouble logging into QuickPay (or your account) or are experiencing other technical issues, please call 206.223.6601, option 4. Office hours are Monday-Thursday 8 a.m. – 5:30 p.m. and Friday 9 a.m. – 5 p.m. You may also send us an e-mail at Please include your account number, patient name, address and phone number.